Tips, strategies and solutions to help you create a compelling USP for your business.
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Marketing – Your Unique Selling Proposition

When you are developing your marketing message as part of your overall marketing strategy, it’s essential to create a Unique Marketing Proposition – something that sets you apart from your competitors.

But what is a USP?

The USP clearly answers the question “Why should I buy from you, rather than one of your competitors?”

And yet the vast majority of businesses don’t have a USP. They don’t have a differentiator and they can’t explain what the difference is between their business and any of their competitors. So what happens? They compete on price. They trim their margins – and eventually they go out of business and complain that the market is too tough.

The reality is that your business is unique, you simply have not yet defined your uniqueness yet.

Do it now!

So why not start today? Why not give yourself a couple of hours to think about the uniqueness that sets your business apart from your competitors. It’s a critical process and could be the most effective couple of hours you ever spend on your business.

Here are a few tips to help you on your way. 

  1. Don’t try to define your uniqueness in terms of general quality or service. Everyone says they give great service and only deliver top quality, so if you do use these criteria then you have to come up with a different angle. E.g. ‘Top quality car servicing – collected and returned to your office at no extra charge.

  2. Can you give your customers a guarantee? Many businesses would readily give their customers a refund if they complained about the service they received, but are reluctant to say so in their advertising and marketing. Why? If it’s something you offer that none of your competitors do, then why not use it to your advantage? Money-back guarantees are very powerful marketing tools - and are very rarely taken up by customers.

  3. Can you find an ‘exclusive niche’ in your marketplace? Too many companies try to be everything to everyone and lose their individuality in doing so. Look for an exclusive niche so you can proudly claim to be ‘The only supplier of xxx in the West.’

  4. Look for something that is a recognised fault in your industry – and nail it! For example, late deliveries are often seen as inevitable in the printing industry. Recognising this general perception, I created a USP for one of my clients which said: “We’ll deliver your overprinted envelopes in 5 working days – or they’re yours free!” It’s a service they were operating anyway, but just not expressing it. In the previous 5 years they had only delivered late once, so the risk and cost of applying this USP to all their marketing messages was tiny, but it gave them a massive marketing edge over all their competitors.

USP Generator Service

If you don’t currently have a USP, I urge you to put one in place immediately. If you would like some additional help in putting together a USP click here for my USP Generator service.

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